Customer support issue: Is ONE disgruntled customer worth the fuss?

https://www.youtube.com/watch?v=DnH4pqSvCss&feature=youtube_gdata
Customer support issue: Is ONE disgruntled customer worth the fuss?
Customer service dilemma: Is ONE disgruntled customer worth the fuss? As a customer service provider you may occasionally deal with unhappy, dissatisfied customers. In the past, companies might get away with failing to resolve SOME customer complaints. In this short seminar extract, Jeff Mowatt covers how social media has raised the stakes of dealing with disgruntled customers. From: Jeff Mowatt Views: 891 9
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